Case Study: Aurora AI & Campbell Medical

Problem

With a growing client base, this clinic faced challenges managing calls and ensuring that every potential lead was properly attended to. Voicemails were not immediately returned, and follow-ups were becoming increasingly difficult with the growth.

Solution

Innova Sales Lab implemented its AI-powered calling and texting system, Aurora AI, to address these challenges. The AI Agent was first designed to answer calls after hours, gathering key information about the client's condition and seamlessly booked appointments. This allowed Campbell Medical to maintain a consistent, professional presence 24/7.

Result

In the first 30 days, Aurora AI successfully booked 38 appointments, dramatically improving conversion. This success proved that the AI solution was capable of handling sensitive client calls and providing a seamless user experience.

90 days later Aurora AI has now booked 121 appointments! The system handles inbound, outbound, texting and booking for all providers. In addition, we developed a customized nurturing program to re-engage past clients to encourage follow-up.

Case Study: Asphalt Maintenance & Paving

Problem

When Dean, the owner of Asphalt Maintenance and Paving, reached out to us three months ago, his goal was clear: he needed a better way to handle inbound calls so they can work on new marketing ideas, systems and procedures that hold more forward value to further brand and grow AMP than answering the phone which can easily take up 15% of one of our office personnel.

Dean is a forward-thinking business owner who was quick to embrace voice AI technology. Instead of relying on voicemails or missing opportunities, he fully adopted a custom-built voice assistant named Paveway.

Solution

Paveway doesn’t just answer calls — it makes an impression. Each call starts with: “Hi! You’ve reached Asphalt Maintenance and Paving — This is Paveway, your 24/7 smooth asphalt genius. How can I help you today?”

From there, Paveway does what humans sometimes struggle with during a busy workday: it listens, collects job details, captures the client’s contact information and service address, and routes it all back to Dean’s team so they can follow up with estimates or get jobs on the calendar.

Result

Paveway now handles all inbound calls and routinely helps generate 3 to 4 new job opportunities per day.

This has led to:

Faster estimate turnaround times Fewer missed calls A smoother client onboarding process More time for Dean and his crew to focus on high-value work

Dean put it best: “We have adopted lots of automation throughout AMP and this is one of them that does not cost...it pays!!.

Case Study: Konyia Capital Streamlines Lending with Aurora AI

Background

Koniya Capital, a business loan provider, struggled to handle a growing volume of inquiries, many from unqualified leads or “tire kickers.” To streamline qualification and focus on serious applicants, they partnered with Innova AI to automate lead management and customer engagement.

Challenges

Unqualified leads. Lost opportunity due to not having 24/7 call answering. Competitive lending market demanding fast and accurate lead responses.

Solution:

AI Powered Lead Qualification.

Konyia Capital deployed Aurora AI, a 24/7 Custom assistant that handled that:

-Qualified Leads by asking structured, criteria-based questions

-Filtered out Start-ups and non-serious inquiries

-Instantly routed qualified leads to the appropriate team

-Synced with their CRM for seamless data management. I

Key Results

-30% reduction in lead qualification costs

-25% increase in conversion rates by focusing ONLY on serious and qualified applicants

-30% boost in productivity due to more qualified leads/day

-Scalable operations without additional hiring

"Innova changed the game by sending us only the leads that were likely to convert saving our team time and frustration.. the support has been on point and immediate as well.. highly recommended!" -Peter K. CEO Konyia Capital

Case Study: Parks Group Florida Accelerates Real Estate Growth with AI-Powered Voice & Text Automation

Background

Parks Group Florida, a full-service real estate brokerage specializing in Florida’s Gulf Coast, is renowned for its client-first approach and data-driven strategies. As their business expanded, they sought innovative solutions to manage increasing lead volumes and maintain their high standard of personalized service

Challenges

High Lead Volume: Managing a surge in buyer, seller, and new construction inquiries across various channels.

Timely Engagement: Ensuring prompt responses to leads, including after-hours inquiries.

Agent Efficiency: Allowing agents to focus on serious prospects without being overwhelmed by initial lead qualification

Solution:

By integrating AI-driven voice and text automation, Parks Group Florida transformed its lead management process:
24/7 Lead Engagement: Automated systems responded to inquiries instantly, capturing and qualifying leads around the clock. Smart Lead Routing: Qualified leads were seamlessly directed to the appropriate agents, ensuring timely follow-up. CRM Integration: Lead data synchronized with their CRM, providing agents with real-time insights and reducing manual data entry. Customizable Workflows: Regular consultations allowed for immediate adjustments to scripts and workflows, aligning with evolving business needs.

Key Results

Hundreds of Leads Generated: A significant increase in qualified leads across all real estate sectors.

Enhanced Agent Productivity: Agents focused on high-intent clients, improving conversion rates and client satisfaction.

Operational Scalability: The AI system supported business growth without the need for additional hiring.

Improved Client Experience: Clients received prompt, consistent communication, reinforcing Parks Group Florida’s reputation for excellence.

"The AI system has been a game-changer for our team. It handles initial inquiries efficiently, allowing our agents to concentrate on closing deals. The support is top-notch, with regular consultations and swift adjustments whenever needed. Highly recommend!”" -Brad Parks. Owner Broker, Parks Group