Case Study: Innova Sales Lab's AI Calling and Texting System for Campbell Medical

Background: Campbell Medical is a clinic specializing in joint and muscle pain and numbness. With a growing client base, the clinic faced challenges managing calls after hours and ensuring that every potential lead was properly attended to. Voicemails were not immediately returned, and follow-ups were becoming increasingly difficult.

Solution: Innova Sales Lab implemented its AI-powered calling and texting system, Aurora AI, to address these challenges. The AI Agent was first designed to answer calls after hours, ensuring that no client was left in the dark. The system gathered key information about the client's condition and seamlessly booked appointments. This allowed Campbell Medical to maintain a consistent, professional presence 24/7.

30 Day Results: In the first 30 days of implementation, Aurora AI successfully booked 38 appointments, dramatically improving the clinic's ability to convert inquiries into booked sessions. This success proved that the AI solution was capable of handling sensitive client calls and providing a seamless user experience.

90 Day Results: 90 days later Aurora AI has now booked 121 appointments! The system will handle inbound calls during the day, ensuring that both new and existing clients receive immediate attention. In addition, a comprehensive outreach and nurturing program is being developed to re-engage past clients and encourage them to book follow-up appointments.

Case Study: How a Chiropractic & Acupuncture Clinic Booked 32 Appointments in 30 Days Using AI

Client Overview
A busy chiropractic and acupuncture clinic in Grapevine, TX was struggling with missed calls, appointment gaps, and overwhelmed front desk staff. Patients were often left waiting or sent to voicemail, resulting in lost revenue and lower satisfaction.

The Challenge
The clinic’s team was focused on delivering high-quality care—but constant phone interruptions made it difficult to stay on task. With over 150+ calls coming in each month, staff couldn’t keep up with inbound inquiries, appointment requests, and follow-up messages.

The Solution
Innova Sales Lab implemented its AI-powered call and text system, a 24/7 virtual assistant designed specifically for healthcare providers. The AI handled all incoming calls and texts, qualifying patients, answering common questions, and booking appointments directly into the clinic's scheduling system.

Results Within 30 Days

32 new appointments booked automatically

172 calls handled by the AI assistant

Dozens of inbound text conversations managed with no human intervention

Staff freed up to focus on in-person care instead of chasing the phone

Impact
By offloading repetitive communication tasks to AI, the clinic was able to deliver a better patient experience while increasing appointment volume. Patients got faster answers, smoother scheduling, and immediate confirmation—all without ever hitting voicemail.

Client Feedback
“Our front desk is no longer overwhelmed, and the results speak for themselves. Patients are impressed with how fast and seamless the process is. It’s like we added a full-time receptionist—but smarter and always available.”
– Clinic Director

Case Study: Asphalt Maintenance & Paving

Problem

When Dean, the owner of Asphalt Maintenance and Paving, reached out to us three months ago, his goal was clear: he needed a better way to handle inbound calls so they can work on new marketing ideas, systems and procedures that hold more forward value to further brand and grow AMP than answering the phone which can easily take up 15% of one of our office personnel.

Dean is a forward-thinking business owner who was quick to embrace voice AI technology. Instead of relying on voicemails or missing opportunities, he fully adopted a custom-built voice assistant named Paveway.

Solution

Paveway doesn’t just answer calls — it makes an impression. Each call starts with: “Hi! You’ve reached Asphalt Maintenance and Paving — This is Paveway, your 24/7 smooth asphalt genius. How can I help you today?”

From there, Paveway does what humans sometimes struggle with during a busy workday: it listens, collects job details, captures the client’s contact information and service address, and routes it all back to Dean’s team so they can follow up with estimates or get jobs on the calendar.

Result

Paveway now handles all inbound calls and routinely helps generate 3 to 4 new job opportunities per day.

This has led to:

Faster estimate turnaround times Fewer missed calls A smoother client onboarding process More time for Dean and his crew to focus on high-value work

Dean put it best: “We have adopted lots of automation throughout AMP and this is one of them that does not cost...it pays!!.

Case Study: Parks Group Florida Accelerates Real Estate Growth with AI-Powered Voice & Text Automation

Background

Parks Group Florida, a full-service real estate brokerage specializing in Florida’s Gulf Coast, is renowned for its client-first approach and data-driven strategies. As their business expanded, they sought innovative solutions to manage increasing lead volumes and maintain their high standard of personalized service

Challenges

High Lead Volume: Managing a surge in buyer, seller, and new construction inquiries across various channels.

Timely Engagement: Ensuring prompt responses to leads, including after-hours inquiries.

Agent Efficiency: Allowing agents to focus on serious prospects without being overwhelmed by initial lead qualification

Solution:

By integrating AI-driven voice and text automation, Parks Group Florida transformed its lead management process:
24/7 Lead Engagement: Automated systems responded to inquiries instantly, capturing and qualifying leads around the clock. Smart Lead Routing: Qualified leads were seamlessly directed to the appropriate agents, ensuring timely follow-up. CRM Integration: Lead data synchronized with their CRM, providing agents with real-time insights and reducing manual data entry. Customizable Workflows: Regular consultations allowed for immediate adjustments to scripts and workflows, aligning with evolving business needs.

Key Results

Hundreds of Leads Generated: A significant increase in qualified leads across all real estate sectors.

Enhanced Agent Productivity: Agents focused on high-intent clients, improving conversion rates and client satisfaction.

Operational Scalability: The AI system supported business growth without the need for additional hiring.

Improved Client Experience: Clients received prompt, consistent communication, reinforcing Parks Group Florida’s reputation for excellence.

"The AI system has been a game-changer for our team. It handles initial inquiries efficiently, allowing our agents to concentrate on closing deals. The support is top-notch, with regular consultations and swift adjustments whenever needed. Highly recommend!”" -Brad Parks. Owner Broker, Parks Group

Case Study: How LoanFlight Lending Streamlined Lead Conversion with Innova AI

LoanFlight Lending knew they had a lead flow problem

Not in generating leads, but in making sure every opportunity was followed up consistently and efficiently. As the company expanded across multiple states, it became clear that relying solely on Mortgage Loan Officers (MLOs) to manually call, text, and manage every lead was limiting growth and causing valuable prospects to slip through the cracks.

Innova stepped in as a strategic automation partner to help LoanFlight modernize their follow-up systems and free up their MLOs to focus on what they do best — closing deals and serving clients.

Together, we deployed a multi-channel communication system that included:

24/7 AI-powered inbound and outbound calling campaigns to engage leads the moment they opted in — no more missed opportunities.

Smart text automation, tailored to each lead's status and location, keeping LoanFlight top of mind during the loan shopping process.

Live call transfers for warm leads, intelligently routed to the right MLO based on state licensing and availability.

This initiative significantly reduced lead response time and increased LoanFlight’s contact rate, while also reducing burnout and manual workload for the loan officers. With the new system in place, the sales pipeline became more predictable, scalable, and effective.

Innova’s role wasn’t just technical — we acted as an embedded growth partner, continually refining workflows and campaign logic based on feedback from the LoanFlight team and real-world data.

Case Study: Asphalt Maintenance & Paving

Problem

When Dean, the owner of Asphalt Maintenance and Paving, reached out to us three months ago, his goal was clear: he needed a better way to handle inbound calls so they can work on new marketing ideas, systems and procedures that hold more forward value to further brand and grow AMP than answering the phone which can easily take up 15% of one of our office personnel.

Dean is a forward-thinking business owner who was quick to embrace voice AI technology. Instead of relying on voicemails or missing opportunities, he fully adopted a custom-built voice assistant named Paveway.

Solution

Paveway doesn’t just answer calls — it makes an impression. Each call starts with: “Hi! You’ve reached Asphalt Maintenance and Paving — This is Paveway, your 24/7 smooth asphalt genius. How can I help you today?”

From there, Paveway does what humans sometimes struggle with during a busy workday: it listens, collects job details, captures the client’s contact information and service address, and routes it all back to Dean’s team so they can follow up with estimates or get jobs on the calendar.

Result

Paveway now handles all inbound calls and routinely helps generate 3 to 4 new job opportunities per day.

This has led to:

Faster estimate turnaround times Fewer missed calls A smoother client onboarding process More time for Dean and his crew to focus on high-value work

Dean put it best: “We have adopted lots of automation throughout AMP and this is one of them that does not cost...it pays!!.

Case Study: Konyia Capital Streamlines Lending with Aurora AI

Background: Koniya Capital, a business loan provider, struggled to handle a growing volume of inquiries, many from unqualified leads or “tire kickers.” To streamline qualification and focus on serious applicants, they partnered with Innova AI to automate lead management and customer engagement.

Challenges : Unqualified leads. Lost opportunity due to not having 24/7 call answering. Competitive lending market demanding fast and accurate lead responses.

Solution: AI Powered Lead Qualification.

Konyia Capital deployed Aurora AI, a 24/7 Custom assistant that handled that:

-Qualified Leads by asking structured, criteria-based questions

-Filtered out Start-ups and non-serious inquiries

-Instantly routed qualified leads to the appropriate team

-Synced with their CRM for seamless data management. I

Key Results:

-30% reduction in lead qualification costs

-25% increase in conversion rates by focusing ONLY on serious and qualified applicants

-30% boost in productivity due to more qualified leads/day

-Scalable operations without additional hiring

"Innova changed the game by sending us only the leads that were likely to convert saving our team time and frustration.. the support has been on point and immediate as well.. highly recommended!" -Peter K. CEO Konyia Capital