Case Study: Innova Sales Lab's AI Calling and Texting System for Campbell Medical
Background: Campbell Medical is a clinic specializing in joint and muscle pain and numbness. With a growing client base, the clinic faced challenges managing calls after hours and ensuring that every potential lead was properly attended to. Voicemails were not immediately returned, and follow-ups were becoming increasingly difficult.
Solution: Innova Sales Lab implemented its AI-powered calling and texting system, Aurora AI, to address these challenges. The AI Agent was first designed to answer calls after hours, ensuring that no client was left in the dark. The system gathered key information about the client's condition and seamlessly booked appointments. This allowed Campbell Medical to maintain a consistent, professional presence 24/7.
30 Day Results: In the first 30 days of implementation, Aurora AI successfully booked 38 appointments, dramatically improving the clinic's ability to convert inquiries into booked sessions. This success proved that the AI solution was capable of handling sensitive client calls and providing a seamless user experience.
90 Day Results: 90 days later Aurora AI has now booked 121 appointments! The system will handle inbound calls during the day, ensuring that both new and existing clients receive immediate attention. In addition, a comprehensive outreach and nurturing program is being developed to re-engage past clients and encourage them to book follow-up appointments.
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